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Privacy Policy

Policy Intro 1) What we collect 2) How we collect it  3) Why we use it 4) Disclosure to third parties 5) Overseas disclosure 6) Cookies & tracking 7) Marketing communications 8) Call recording notice 9) Data security 10) Retention 11) Access & correction (APP 12 & 13) 12) Your rights & complaints 13) Contact us  14) Changes to this policy

Policy Intro

Effective date: 01/09/2025

Secure Lockers

 We respect your privacy. This policy explains how we collect, use, disclose and protect your personal information in Australia in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It also outlines your rights, how to contact us, and how to make a complaint.

1) What we collect

  • Identity & contact: name, company, role, email, phone, postal/delivery addresses.
  • Project details: site addresses, drawings, counts, specifications, induction/safety notes.
  • Account & transaction: quotes, orders, payments (card data handled by our payment provider).
  • Technical: device/browser info, IP address, pages viewed, referrers, cookies.
  • Communications: emails, form messages, support tickets; call recordings where announced.
  • Marketing preferences: newsletter/updates opt-in, sectors of interest.

We generally do not collect sensitive information. If you provide safety or health information (e.g., induction requirements), we use it only for the stated purpose.

2) How we collect it 

  • Directly from you via our website forms, Add to Quote flow, email, phone, meetings and file uploads.
  • Automatically via cookies and similar technologies (analytics, performance and optional marketing).
  • From third parties where you authorise it (e.g., a builder/architect sharing specs for your project).

3) Why we use it

  • Quotes & orders: assess requirements, prepare proposals, fulfil delivery/installation, aftercare.
  • Customer support & warranty: verify purchases, coordinate service and parts.
  • Operations: scheduling, logistics, inductions, site safety and compliance documentation.
  • Business improvement: analytics, quality assurance, product development.
  • Marketing (optional): newsletters, product updates, invitations—you can opt out anytime.
  • Legal & security: fraud prevention, record-keeping, regulatory requirements (incl. Notifiable Data Breaches scheme).

4) Disclosure to third parties

We may share personal information with:

  • Service providers (hosting/IT, CRM, email/SMS, payment processing, analytics, couriers, installation partners, licensed electricians).
  • Project stakeholders you nominate (architect, builder, facilities team) to progress your job.
  • Regulators or law enforcement where required by law.
    Providers are required to handle personal information securely and only for agreed purposes.

5) Overseas disclosure

Some providers may store or process information in other countries. Where we disclose overseas, we take reasonable steps to ensure recipients comply with standards substantially similar to the APPs (APP 8).

6) Cookies & tracking

We use cookies and similar technologies to operate the site, measure performance and (optionally) personalise marketing.

  • Necessary cookies run by default for core functions (quote cart, security).
  • Analytics/marketing cookies are optional; manage preferences via our cookie banner or your browser settings. Opting out may reduce site functionality.

7) Marketing communications

We send marketing only with your consent or as otherwise permitted by the Spam Act 2003 (Cth). Unsubscribe via any email footer or contact us.

8) Call recording notice

Where stated at the start of a call, we may record calls for training and quality purposes. If you prefer not to be recorded, please tell us and we’ll provide alternatives (e.g., email).

9) Data security

We use administrative, technical and physical safeguards appropriate to the information we hold (access controls, encryption in transit where applicable, least-privilege access, staff training). No method is 100% secure; we maintain incident response processes and comply with the Notifiable Data Breaches scheme when required.

10) Retention

We keep personal information only as long as needed for the purposes above or as required by law (e.g., tax/warranty records), then take reasonable steps to destroy or de-identify it.

11) Access & correction (APP 12 & 13)

You may request access to, or correction of, your personal information. We’ll respond within a reasonable time. If we refuse (e.g., legal reasons), we’ll tell you why and how to complain.

12) Your rights & complaints

If you have a privacy concern, contact us first—we’ll investigate and respond. If you’re not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC): oaic.gov.au | 1300 363 992.

13) Contact us 

Privacy Officer

Secure Lockers
Phone: 1800 384 905
Email: privacy@securelockers.com.au
Postal: 1944 Sydney Rd, Campbellfield, VIC 3061

14) Changes to this policy

We may update this policy from time to time. The latest version is published on our website and takes effect when posted.