1. Definitions
“Secure Lockers”, “we”, “us”, “our” means the selling entity trading as Secure Lockers. “You”, “Customer” means the purchaser. “Goods” means lockers, components and accessories. “Services” means delivery, installation, commissioning and related works. “Site” means the delivery/installation address. “Quote” means our written price/scope. “Order” means your acceptance of a Quote (including via the website Add to Quote flow) and our subsequent Order Confirmation.
2. Application & precedence
These Terms apply to all Quotes, Orders and supplies unless a separate signed agreement expressly overrides them. If there is any inconsistency, precedence is: (1) signed contract; (2) these Terms; (3) the Quote/Order Confirmation; (4) other documents.
Terms, specifications or conditions contained in a Customer purchase order, procurement portal, drawing, tender document or other document do not vary our Quote, Order Confirmation or these Terms unless expressly accepted by Secure Lockers in writing.
3. Quotes, pricing & acceptance
- Quotes are invitations to treat, not offers, and are valid for the period stated (or 30 days if not stated).
- Prices exclude GST unless specified and may change for currency, freight, surcharges or specification changes not allowed for at quote time.
- Your Order is accepted only when we issue an Order Confirmation. We may decline or correct obvious errors prior to acceptance.
4. Product specification & suitability
- You are responsible for the accuracy of drawings, dimensions, clearances and counts supplied to us. We do not perform site measures unless expressly included.
- Colours/finishes may vary between batches and screens; for critical matches request approval samples before ordering.
- Minor manufacturing and finish variances (e.g. powder-coat texture on non-visible faces, weld marks, HDPE/laminate shade variation) are not defects where function is unaffected.
- Environmental Suitability & Ingress Protection
- Unless expressly stated in our Quote or Order Confirmation, lockers and storage products are not represented as waterproof, weatherproof, weather-sealed, dust-proof, dust-tight or IP-rated.
- Conventional lockers may incorporate ventilation openings, perforations, door clearances, panel joints and other gaps as part of their normal construction. These features are not defects unless the Quote expressly specifies otherwise.
- Removal of ventilation louvres, perforations or other openings does not by itself make a locker waterproof, weather-sealed, dust-proof or dust-tight.
- Where a particular level of water, dust or environmental ingress protection is required, the Customer must notify Secure Lockers in writing before quotation acceptance and identify any required IP rating, sealing standard or other measurable performance requirement.
- References to external, outdoor, corrosion resistant, galvanised, weather resistant, anti-corrosion, MetaPrep, exterior coating or similar terminology relate to the materials, finish and corrosion durability of the product and do not imply that the product is a sealed, waterproof or dust-tight enclosure unless expressly stated otherwise.
- The Customer is responsible for confirming that the selected product and material are suitable for the intended installation environment, including exposure to rain, wind-driven moisture, dust, salt, chemicals, humidity and other site-specific conditions, except where Secure Lockers has expressly warranted suitability for a stated condition in writing.
- Performance Requirements
- Any project-specific performance requirement, including waterproofing, weather sealing, dust resistance, fire rating, impact rating, corrosion category, acoustic performance, load rating, IP rating or compliance with a particular standard, must be expressly identified in writing and expressly included in our Quote or Order Confirmation.
- General references in drawings, specifications, tender documents, purchase orders or correspondence do not constitute acceptance of a specific performance requirement unless that requirement is expressly incorporated into our quoted scope or Order Confirmation.
5. Warranty
The warranty term for each product (e.g., Lifetime / 15-year / 10-year) is shown on the product page and your documentation. Coverage is for defects in materials and workmanship under normal use and correct installation. Site conditions will impact results.
Warranty does not extend to environmental, ingress or performance characteristics that were not expressly specified in the Quote or Order Confirmation, including waterproofing, weather sealing, dust resistance or an IP rating.
Full details are on our Warranty page. Nothing in these Terms limits your rights under the Australian Consumer Law (ACL).
6. Payment terms
- Credit account customers are 50% deposit on quote acceptance / Order Confirmation; balance prior to completion (or dispatch for supply-only). No retentions held.
- Non account customers are 100% upfront. No retentions held.
- We may issue progress claims for staged or long-lead orders.
- Late amounts accrue interest at the lesser of 1.5% per month or the maximum permitted by law, plus reasonable recovery costs.
7. Delivery, risk & storage
- Delivery dates are estimates only; time is not of the essence unless expressly agreed. Delays caused by you or your consultants, including slow or delayed responses to communications, may void any agreed or estimated delivery dates and require rescheduling.
- Risk passes on delivery to Site (or collection). Title remains with us until paid in full.
- If Site is not ready or delivery is delayed beyond the scheduled window, we may charge storage/demurrage and re-delivery fees.
- You must provide safe access, booked docks/lifts and any permits.
8. Installation (if included)
- Installation scope is as per the Quote/Order Confirmation. Builder’s works, make-good, electrical/data by others and substrate rectification are excluded unless stated.
- You warrant that substrates are structurally suitable and services are clearly marked. We may suspend works if conditions are unsafe or non-compliant; standby/re-attendance charges apply.
- After-hours/night works, inductions and special permits are priced only if specified; otherwise they may attract additional charges.
- We may use vetted subcontractors. A single project owner coordinates program and standards.
9. Variations & cancellations
- Any change to specification, quantities, finishes, locking, mounting, program or access is a Variation and may impact price and lead time. Variations must be confirmed in writing.
- Custom/ made-to-order Goods are not cancellable once in production. Standard items cancelled after acceptance may incur a restocking/administration fee.
- If a Site is not ready or access is denied within the agreed window, we may recover standby/re-attendance costs.
10. Returns
Change-of-mind returns are not accepted. Returns for defect are handled under the Warranty page and ACL.
11. Force majeure
We are not liable for delay or failure due to events beyond reasonable control, including but not limited to industrial action, shortages, transport failures, epidemics, extreme weather or Government action. Timeframes move by the period of the disruption.
12. Title, PPSA & security interest
- Title to Goods passes only when paid in full. Until then, you hold Goods as bailee and must keep them identifiable and insured.
- You grant us a security interest in the Goods and proceeds under the PPSA and consent to our registration. You must not encumber or on-sell unpaid Goods without our consent.
- If you default, we may enter premises to recover Goods without liability for trespass to the extent permitted by law.
13. Liability & indemnity
- To the extent permitted by law, our maximum aggregate liability for any claim arising out of the supply of Goods/Services is limited to the amount paid for the affected Goods/Services.
- We are not liable for indirect, special or consequential loss, loss of profit, production, revenue, or business interruption, except as required by the ACL.
- You indemnify us against loss arising from your breach of these Terms, inaccurate information, unsafe or unready Site conditions, or any delay, disruption or failure in the supply of Goods or Services caused by third parties (including suppliers) or events beyond our reasonable control.
-
In any event, the liability is capped to not more than
$1000.
14. Intellectual property & samples
Drawings, CAD, specifications, imagery and documentation we provide remain our IP. They may not be used or shared outside the project without consent. Samples are indicative only and may not perfectly match production.
15. Confidentiality & privacy
Commercial pricing and proposals are confidential. Personal information is handled in accordance with our Privacy Policy.
16. Photographs & records
We may photograph completed works for record and quality assurance. Public use of images will respect confidentiality and any reasonable restrictions you notify.
17. Electrical & smart locking
- Fixed electrical connections are performed by a licensed electrician. We coordinate timing; any certification is by the electrician of record.
- Smart locking compatibility depends on your card technology and security policy. Credential management and batteries are your responsibility unless a service plan is agreed.
18. Claims & notice
Delivery shortages or visible transport damage must be noted on the carrier’s docket and notified to us within 5 business days. Warranty claims follow the process on the Warranty page.
19. Governing law & disputes
These Terms are governed by the laws of Australia and the State or Territory where the Goods are delivered. The parties will attempt good-faith resolution before litigation.
20. Amendments & severability
We may update these Terms from time to time. The version in force at Order Confirmation applies to that Order. If any provision is invalid, the remainder remains effective.